CAREERS AT EDICT SYSTEMS

Join us and be a part of the wheels of commerce!

WHAT DOES EDICT SYSTEMS DO?
WHAT IS EDI?

At Edict Systems, we provide cloud-based technology and services that help companies do Electronic Data Interchange (EDI) more efficiently and cost effectively. EDI is the electronic exchange of Business-to-Business (B2B) commerce transactions, such as purchase orders and invoices, and replaces the paper-based equivalent.

We actively work with over six-thousand companies ranging from Fortune 500 to small and mid-size businesses providing a Cloud-based B2B Trading Network and professional services that get buyers and suppliers connected and seamlessly doing business.

BECOME A TEAM MEMBER
AT EDICT SYSTEMS

Expect a fast-paced, challenging, and team-oriented environment where the success and support of our customers and their trading partners is our highest priority. Our motto is, “We do EDI so you don’t have to.” We do everything possible to help get our customers out of the EDI business so they can focus on what they do best.

We also have some fun here. You’ll work with great people, innovative cloud-based technology, and enjoy competitive benefits.

AVAILABLE POSITIONS AT EDICT SYSTEMS

Position Summary

The Customer Service Representative is the primary point of contact with our customers. The successful candidate will provide outstanding customer service and technical issue resolution in a professional manner to ensure customers maintain a high level of customer satisfaction with the products and services offered by the company. Communication will be by phone, email and chat. Duties involve account configuration and identifying and resolving Level I technical issues or escalating issues to Level II CSR. This person must be professional in their demeanor and possess excellent verbal and written communication skills.

Qualifications

  • Strong communication and interpersonal skills
  • Strong attention to detail
  • Ability to explain complicated information in a clear and concise manner
  • Technical coursework or demonstrated technical aptitude
  • Professionalism
  • Basic knowledge of various operating systems, network components, desktops, laptops, and printers
  • Knowledge of Internet Technologies a plus
  • Knowledge of EDI a significant plus

Local Candidates Only

Benefits Offered: Vision, Medical, Life, Dental, 401K
Employment Type: Full-Time

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Position Summary

Edict Systems is currently seeking multiple Entry Level Account Representatives with passion and enthusiasm for building relationships and showing new prospects the value of our products and services. We are an entirely relationship-based sales organization focused on long-term service to our clients. We are a nationally recognized provider of cloud-based, managed EDI services to multiple industries.

We have several openings for those interested in furthering their professional sales and customer relationship skills in an environment that centers on transparency, honesty, and a strong commitment to customer service. This role requires dedication and motivation, and is primarily an outbound phone/email, inside sales role. Compensation is base pay plus commission.

Duties and Responsibilities

  • Meet or exceed sales goals with an industry leading set of products and services
  • Conduct professional inbound and outbound communication with new and existing customers
  • Timely communication with customer base and prospects
  • Maintain and grow client relationships to enhance customer retention
  • Collaborate with team members on presentations, knowledge sharing and professional development

Skills and Core Competencies

  • Highly motivated to work for company, team, and personal success
  • Dedicated to exceeding customer expectations
  • Able to work on multiple projects at one time
  • Excellent written and oral communication skills
  • Manages time effectively to ensure all sales opportunities are optimized
  • Ability to quickly summarize calls and communications in our CRM

Qualifications

  • High School diploma required, 4 Year degree preferred
  • 2+ years customer service or retail sales
  • Familiarity with IT, software, SaaS, or Project Management a plus
  • Basic typing skills at a minimum are required
  • Local candidates only

Benefits Offered: Vision, Medical, Life, Dental, 401K
Employment Type: Full-Time

APPLY FOR THIS POSITION >

Thank you for considering Edict Systems as the next step in your career. We look forward to hearing from you and reviewing your qualifications.